We currently ship to the following countries
UK, USA, CANADA (exc Quebec), Australia, New Zealand.
Shipping times can be found below and are from the date of dispatch. These timings are subject to change depending on routine checks by customs for international packages.
UK | 3 - 5 Business Days
Rest Of World | 7 - 14 Business Days
CUSTOMS & DUTY
Countries may impose a customs duty and import tax on goods from abroad. These customs duties and import taxes are beyond our control and are paid to the governing state of the country in which you reside. Unfortunately, we cannot offer refunds or future accommodations for customers receiving customs duties or import taxes. If you are unable or simply do not wish to pay the customs fee, your package will be returned to us. Upon receipt at our facility in the UK, you will be refunded for your order, less the costs of shipping charges incurred by Lotus Potion.
*Although all effort is made to ensure parcels arrive within the allocated timeframe, there may be delays due to reasons outside of our control.
INCORRECT ADDRESS DISCLAIMER
You are responsible for providing the correct email and shipping address at the time of purchase. We do our best to minimise processing and shipping times, which means there is a very limited amount of time available to cancel/change your order details.
If you would like to cancel or change your shipping details, please contact us at firstname.lastname@example.org as soon as possible after placing your order. We cannot guarantee that your order will not have already been dispatched. If it's too late for our team to cancel your order, we will need to wait until the item is received to process a return. If your address is incorrect, we will need to wait until it is returned to sender before we can proceed accordingly. Please Note: Extra shipping charges incurred due to incorrect addresses will be charged to the customer.